Privacy policy
Privacy Policy
Welcome to ihpod.com (hereinafter referred to as the "Website" or "We"). We understand the importance of privacy to you and are committed to transparently explaining how we collect, use, protect, and handle your personal information.
This policy describes how we handle your information when you visit our Website, purchase our goods or services, or otherwise interact with us.
1. Information We Collect
The information we collect may include:
Personal Information: When you place an order or register, we collect information such as your name, billing and shipping address, email address, phone number, and payment information (credit card information is processed directly by our payment processors, and we do not store complete card details).
Technical Information: As you browse the Website, we automatically collect your IP address, browser type, device information, operating system, and the pages you interact with via cookies and similar technologies.
Usage Data: Information about how you interact with the Website, such as products you view, pages you visit, and referring websites.
Communication Information: If you contact our customer service, we keep a record of the correspondence.
2. How We Use Your Information
We use the information we collect for the following purposes:
Fulfilling Orders and Processing Payments: To process your purchases, arrange shipping, and provide invoices.
Customer Service and Communication: To respond to your inquiries, provide support, and contact you regarding your orders.
Improving Website and Personalizing Experience: To analyze user behavior to optimize website performance, content, and user experience.
Marketing (Based on Consent): Where you have explicitly consented, to send you marketing communications about new products, promotions, and news. You can opt-out at any time.
Security and Fraud Prevention: To protect our Website and business and prevent fraudulent activity.
3. Legal Basis for Processing Your Information (For EU Users)
Under the GDPR, our legal bases for processing your personal data include:
Performance of a Contract: Processing necessary to perform the sales contract with you (e.g., processing your order and delivery).
Legitimate Interests: Processing necessary for our legitimate interests in operating and improving our Website, conducting data analysis, and for fraud prevention.
Consent: For specific purposes like marketing communications, we process your data only after obtaining your explicit consent. You have the right to withdraw your consent at any time.
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We only share your information in the following circumstances:
Service Providers: With trusted third parties who assist us in operating our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., UPS, FedEx), email marketing services, and website analytics providers. These providers can only access your information per our instructions.
Legal Obligation: To comply with laws, regulations, subpoenas, or governmental requests.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of such events.
5. International Data Transfers
Our operations are global. Your information may be transferred to and maintained on servers located outside of your country, including but not limited to the United States and Hong Kong. We take all reasonable steps to ensure your data is handled securely in such transfers and is afforded appropriate protection, such as by using Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Your Rights (GDPR and CCPA)
You have several rights regarding your personal information:
Right of Access and Know: You have the right to know what personal information we collect about you and how we use it.
Right to Correction: You have the right to request correction of inaccurate personal information.
Right to Deletion: You have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request that we suspend the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive the personal information you provided to us in a structured, commonly used format.
Right to Object to Processing: You have the right to object to processing based on legitimate interests, including direct marketing.
Right to Opt-Out (CCPA): You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising (we currently do not engage in such activities).
To exercise these rights, please contact us using the email provided in the "Contact Us" section below. To protect your information's security, we may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. You can control cookies through your browser settings. Please note that disabling cookies may affect the Website's functionality.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting legal obligations).
9. Children's Privacy
Our Website is not directed at children under 13 (or 16 in the EU). We do not knowingly collect personal information from children.
10. Policy Changes
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via:
Primary Contact Email: contact@ihpod.com (To ensure efficient handling of your request, please include "Privacy Request" in the email subject line)
[Important Note Regarding Mailing Address]
To protect the privacy of our operational team and ensure requests are handled efficiently, we strongly advise you to primarily use the email above for contact. All emails sent to contact@ihpod.com with "Privacy Request" in the subject line will be treated as formal legal privacy requests and prioritized through a dedicated process.
If you must contact us via postal mail, you must first submit a request via email. After verifying your identity, we will provide you with the appropriate mailing instructions.